Professionally, definitely very poor the way of working and acting with the customers of Delta Air Lines and its employees. No commitment at all, to show attention towards its customers. Do you wanna know why?
A couple of customers, whose flight has been called off, and nobody alerted in advance, through any mail or any other communication, received a rather bitter refund. Only one accomodation is provided by Delta, but not recognised any other refunds, for instance an amount of money -of equal amount, obviously- to let passanger choose at least where to stay, -avoiding to let them feel like hostages- and NEITHER the price of the cab to get the hotel and to come back to the airport.
Moreover, the SO-CALLED MANAGER Diane H. at the McCarran Airport on 08/10/11, MANAGED POORLY the dynamics with Delta's CUSTOMERS, even refusing to communicate her own last name, after saying that we wanted to complaint.
In conclusion, what the policy of Delta's front office employees towards their customers are? As much as I noticed, the same of Delta's policy towards their passengers: definitely very poor. Kindness, attention and commitment are mandatory for a position of front office manager. In that moment, the way of acting of the manager, is perceived by the customer, as the company.
Thanks to your policies and this -less, human- resource, Bye bye Delta, you lost a CUSTOMER! Does this word make any sense to Delta? As much as I had the chance to experiment, I'd say no.
Certainly, one customer saying goodbye doesn't worth, but the internet exists to drive opinions, as well, and give sometimes bitter -unfortunately for Delta- feedbacks.
Sincerely,
- Posted using BlogPress from my iPad
Location:E Flamingo Rd,Las Vegas,Stati Uniti
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